Online Purchases

Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

In-Store Purchases

We are more than happy to accept returns for exchange or store credit only.
We do not offer refunds in-store. Our return policy is 30 days.

To enquire about a return or exchange, please email us at service@Realhairs.com and reference your order number.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

The following items are not eligible for return or exchange:

• Printed materials such as books, patterns, magazines, or stationery
• Sale or discounted items
• Handmade items
• Gift cards
• Downloadable software products (PDFs)

Damages and Issues

Please inspect your order upon receipt and contact us immediately at service@Realhairs.com if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right. Provided you notify us in writing within 14 days of the receipt of the goods, we will happily reimburse any delivery costs incurred when returning damaged merchandise and will send replacement merchandise at no cost to you.

Exchanges

The fastest way to ensure you get what you want is to return the item you have within the 30-day period. Once the return is accepted, you can make a separate purchase for the new item.

To complete your return or exchange, we require a receipt or proof of purchase.

When returning orders, please mark your parcel as 'Returned Goods' on the outer packaging and any commercial invoicing to avoid additional charges and delays in processing.

You can always contact us for any return questions at service@Realhairs.com.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5-7 working days.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.